FAQ

What types of pool products do you offer?

Aret specializes in a diverse range of high-quality pool products, including durable winter covers and premium resin fence kits. Our offerings are designed to enhance both safety and aesthetics for your backyard oasis.

How do I ensure the right fit for my pool cover?

To ensure the right fit for your pool cover, it is essential to measure your pool accurately. Measure the length, width, and depth of your pool, and consider any additional features such as steps or ladders. Our product descriptions provide detailed sizing information to assist you in selecting the appropriate cover.

What is the expected lifespan of your pool products?

The lifespan of our pool products varies based on usage and maintenance. However, our durable winter covers and resin fence kits are designed with longevity in mind, often lasting several seasons when properly cared for. Regular maintenance can significantly extend the life of your pool products.

What is your return policy for pool products?

Aret has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Customers are required to provide a receipt or proof of purchase to initiate a return.

How can I contact customer service for assistance?

For any inquiries or assistance, customers can contact us via email at contact@aret.shop or by phone at +14785017153. Our customer service team is available to address any questions or concerns regarding our products or services.

Do you offer exchanges for damaged or incorrect items?

Yes, we offer exchanges for products that are damaged, incorrect, or defective. If you need to exchange an item, please contact us at contact@aret.shop or call us at +14785017153 for further assistance.

What shipping options do you provide?

Aret provides Economy Shipping with an estimated delivery time of 3 to 7 business days. We aim to process orders within 1-3 business days, and shipping is offered free of charge. Please ensure that your shipping address is accurate to avoid any delivery issues.

What should I do if my order is damaged upon arrival?

If your order arrives damaged, it is important to inspect the item immediately and contact us as soon as possible. We will evaluate the issue and work to resolve it promptly, ensuring that you receive a satisfactory solution.